Refund Policy
Overview
Due to the nature of digital products, all sales of Minecraft models are final. We do not offer refunds or exchanges once a purchase has been completed.
Exceptions
Refunds may be considered only in the following cases:
- You received the wrong model.
- The file is corrupted and cannot be used, and we are unable to provide a working replacement.
To request a refund under these conditions, please contact us at support@nightbeam.store within 7 days of purchase, including your order details and proof of the issue.
Non-Refundable Items
- Accidental purchases
- Models that do not work due to incompatibility with specific software, mods, or Minecraft versions
- Models that have been modified or altered
Late or Missing Refunds
If your refund is approved but you haven’t received it yet:
- Check your bank account.
- Contact your payment provider, as processing times may vary.
- If you still need help, reach out to us at support@nightbeam.store
For any further questions, feel free to contact us.